Delivery & Returns Information

UK Delivery

UK mainland standard delivery (DPD/Fedex) = £8.95

• Standard leadtime for unpersonalised items = 2-5 working days 
• Standard leadtime for unpersonalised items = 1-2 weeks

We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.

General Shipping Information

Your delivery may arrive in more than one batch to ensure your order is transported in the best possible way or to get items to you quicker.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. We also cannot compensate for expenses incurred by travel to/from a depot. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

The customer is responsible for providing a full & valid address including building name & number, street, city & country as well as a contact phone number. It is of vital importance that all address details are properly formatted. We take no responsibility for wrongly formatted addresses or having to manually reformat a provided address. No refund is given for non, or wrong delivery in any of these cases.

Returns & Refund Policy

1. If you need to return a product purchased from One Stop Scouting then you have 28 working days to do so.

2. The returned goods must be in their original condition with proof or purchase, and any goods or accessories that accompany the returned product must also come back to us.

3. If the return is due to missing or faulty parts then we will offer a full refund or replacement.

4. Ordinarily if you have your invoice, receipt or delivery note we'll refund the original debit or credit card used to purchase.

5. Please return any unwanted item, unless faulty, in its original condition. We’d expect this to mean that:

            - you’ve kept all original packaging and labels

            - it’s undamaged and unused (excludes normal examination of the product as you might do in store)

            - you haven’t entered any personal data onto the product

6. Where a product has been personalised, or custom made, unless faulty, we’re unable to refund or offer an exchange. See below for a list of non-exhaustive products that can’t be returned.

7. If an item you purchased was in a sale, then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.

8. Once processed, a refund may take 3-5 working days to appear on your statement / in your account.

9. Please post returns to the following address:

One Stop Scouting Ltd.
Unit 1, Beehive Business Centre
Beehive Lane
Chelmsford
Essex
CM2 9TE

10. This does not affect your statutory rights.

11. The following items are excluded from our returns policy, unless faulty or not as described. Please note this list is non-exhaustive.

            - Face masks/covers or similar personal protection items.

            - Personalised items such as Hoodies / T-shirts.

            - Underwear

            - Seasonal products - e.g from The Christmas Shop

            - Discountinued items